Services for Individuals and Families

FSEAP provides counselling, information and referral services for employees and their families. These services, highlighted below, are available throughout Canada.

Crisis counselling

• available 24 hours a day, seven days a week
• direct access to professional counselling staff through our toll-free telephone lines

Psychological and Social Counselling

Psychological and social counselling includes comprehensive assessment, short-term treatment, referral when necessary, and follow up including:

• marital/relationship counselling
• family counselling
• child and adolescent counselling
• work-related counselling
• personal and emotional counselling
• interpersonal conflict counselling
• specialized addictions treatment (including liaison with treatment centres and extended follow-up)
• stress testing and counselling
• psychological assessments

Financial Counselling

• financial consultation and assessments for employees experiencing financial difficulties
• employees may be counselled on budgeting techniques and debt management

Eldercare Information

Eldercare counselling and resource finding providing information on:

• home support services
• long term care and seniors housing
• day programs
• health services
• social and education programs

Teen/Parent Hotline

The teen/parent hotline offers 24-hour counselling for adolescents and their parents. This service is available exclusively through FSEAP.

The hotline is available for teens to talk about problems with:

• school
• friends
• drugs/alcohol
• family relationships
• and more

The hotline is available for parents to discuss worries about:

• teen depression
• legal problems
• drug/alcohol use
• and more

Child Care Information

Childcare counselling and resource finding provides information on:

• day care centres and nursery schools
• nanny agencies
• private home care agencies
• school-age childcare programs (after school, summer, holidays)
• care for children with special needs
• temporary and emergency care agencies

Legal advisory service

• access to experienced lawyers practising across Canada
• providing information on:
  • consumer law and protection
  • family law, motor vehicle law
• general legal services