Welcome to the Employee and Family Assistance Program (EFAP) page for Coquitlam Public Library Workers (CUPE 561). Learn about the help available to you and your family through your EFAP.
Your EFAP is a 24/7/365, confidential and voluntary support service that helps employees and their families find the right options and solutions to resolve personal, family, or work-related challenges. Whether you want to improve communication in your relationships, stop smoking, or a find better way to manage personal finances, EFAP’s counsellors and expert consultants can assist you in taking the steps that can lead to meaningful change. You and your immediate family members (as defined in your employee benefit plan) are eligible to access a range of EFAP services. The EFAP services are provided and paid for by your employer. There is no cost to you.
Your Employee and Family Assistance Program (EFAP) includes the following services:
24-Hour Helpline Services
Work/Life Consultation Services
24-Hour Helpline Services
As part of the Employee and Family Assistance Program, employees and their families can access telephone counselling services, 24-hours a day, 365 days a year, from anywhere in the world.
Professional staff trained in telephone crisis response are available any time of day or night. You can speak confidentially about anything that is causing distress, for example:
you are experiencing an emotional crisis
you want to harm yourself or someone else
you or your children are being abused by a spouse or partner
you have a problem with drugs or alcohol and are ready to seek help
you are the victim of or have witnessed an act of violence
you have experienced a traumatic event at work.
Whatever you or a family member discuss with a counsellor is kept confidential. No information will be released to anyone without your written consent except when required by law.
To access the helpline services, simply phone one of the numbers listed on this page, anytime 24-hours a day. You will be offered immediate assistance over the telephone and, if necessary, an appointment will be arranged for you to see a counsellor as soon as possible.
FSEAP offers confidential, crisis and short-term counselling services to help you or your family effectively resolve the issue you may be facing.
Our professional counsellors are caring, dedicated and passionate about helping our clients resolve the issues that people face everyday, such as: relationship issues, parenting or family concerns, health concerns, stress (at work or home), struggles with anxiety, depression or anger, grief and loss, and much more.
FSEAP's personal counselling service includes assessment, information, referral, and/or short-term, goal focused counselling. Personal counselling services are accessible as in-person office, telephone or online (e-counselling), and where available, video counselling sessions.
FSEAP's clinical providers are highly qualified and professional EFAP counsellors, all of whom hold a Master or Doctorate degree in psychology, counselling psychology or social work. Each counsellor has a minimum of five years clinical experience and is registered with a professional association.
Work/Life Consultation Services
Work/Life services are designed to assist you in addressing everyday issues that can interfere with our ability to be focused and effective at home or work. These consultation services are delivered by qualified experts who provide advice, guidance, information, and referrals to community-based resources. These services are delivered via telephone, online, and in-person (where available), and include the following:
Family Care (Child and Eldercare) Consultation and Resources
Family Care - Resource Kits for Family and Life's Stages
Financial Coaching and Credit Counselling
Legal Referral and Advisory Services
Smoking Cessation Support
For more detailed information about any of the services listed above, just call. A member of our FSEAP team will be happy to help. Contact FSEAP
Call us, anytime. 24/7
For immediate support call (toll-free from Canada and US)*:
*If you are outside of Canada and the US, connect with your local operator and ask to reverse the charges.
To submit an online request:
Your employer or union must have a contract with FSEAP in order to access services.
**Please note that due to the COVID-19 pandemic in-person supports may not be available. We will be following the advice and recommendations of provincial health authorities for resuming in-person services, and as such our response may vary across the country. Please goto www.fseap.ca/blog for our most recent service update or connect with us by phone or email to inquire.
Frequently Asked Questions
What is an EFAP?
Your Employee and Family Assistance Program (EFAP) provides employees and their families with access to confidential services to help individuals resolve personal, family, or work-related concerns. The EFAP services are provided by Family Services Employee Assistance Programs (FSEAP) and are paid for by sponsoring employers, unions or associations. There is no cost to eligible employees or family members.
Who is eligible to use the services?
Who is eligible to use the EFAP? Eligibility is determined by the organization funding the benefit. Generally, the EFAP is available to eligible employees and their immediate family members, including a cohabiting partner and dependent children. Eligible individual may also bring other people to their sessions. For more information about eligibility criteria and the benefits specific to your organization, just give us a call.
What can I expect?
When you call, an Intake specialist will speak with you about your particular situation, your needs and preferences, and will conduct a brief risk assessment, to help determine the best support to help resolve the issue you are facing. You'll also be asked some questions to confirm that you are eligible to access the EFAP service. If you are in crisis, you will be provided immediate help.
Is it confidential?
Yes, the use of the EFAP and any information collected is completely confidential within the full limits of the law. The information our EFAP counsellors collect during the initial call and throughout the service process is used to:
Ensure we can contact you;
Better understand your service needs;
Maintain accountability as a service provider;
Ensure that safety, legal and ethical standards are met; and
Assess the quality of our services.
EFAP counsellors and consultants do not release any information without prior written consent except to protect life and when ordered to do so by a court of law.
What can I expect from EFAP counselling?
The nature of EFAP counselling is short-term and not for treatment of serious or chronic emotional, psychiatric, or behavioural concerns. On average, most people use 3-5 sessions for each issue they seek assistance with.
In cases where the presenting issue and/or desired goals require longer term or specialized treatment, our counsellors will promptly identify resources outside of the EFAP to assist you. Your EFAP counsellor will let you know of any fees associated with those resources.
When are appointments offered?
The EFAP offers flexible appointment times for counselling, including day, evening, and weekend appointments (where available). Work/life services are generally offered over the phone during regular business hours. In-person counselling appointments are typically offered within 3—5 days of your call.
What financial support is available if I need longer-term or specialized help?
You may be covered by the Extended Health Benefits Plan offered by your employer or union for a portion of the funding of some psychological and clinical counselling services. Please contact your Human Resources Department or your benefits plan office for more details.
What if my counsellor is not a good fit for me?
The goal is to provide our clients with effective, supportive services. If you are not comfortable or satisfied with your counsellor for any reason, call the 1-800 line and you will be assigned a different counsellor.
How do I make an appointment?
Accessing the service is easy, just give us a call.
If you are looking for answers to a question not listed here, just call. A member of our FSEAP team will be happy to help. Contact FSEAP
Looking for help or more information?
Call us, anytime.