For Employees & Families
Welcome to myFSEAP
Support to help make life, work better.
Immediate, confidential assistance for
any of life's concerns. We're here to help.
Your EFAP is a 24/7/365, confidential and voluntary support service that helps employees, and their families find the right options and solutions to resolve personal, family, or work-related challenges. Whether you want to improve communication in your relationships, stop smoking, or a find better way to manage personal finances, FSEAP’s counsellors and expert consultants can assist you in taking the steps that can lead to meaningful change. You and your immediate family members (as defined in your employee benefit plan) are eligible to access a range of EFAP services as determined by your organization.
Professional help, at no cost to you. The EFAP services are provided and paid for by your employer. There is no cost to you.
Our network of EFAP clinical providers and work/life consultants is available to assist with a broad range of concerns, including family or relationship concerns, stress, anxiety, depression, nutrition or health concerns, career, parenting, legal and financial problems, and much more.
From time to time, dealing with life's unexpected, or even expected, events can be ovewhelming. Most often we can deal with life’s challenges on our own, or with the help of family or friends. But sometimes it can be helpful to consult with a professional— someone who is objective, caring, and experienced at helping with the particular issue you’re facing. When the need arises, your Employee and Family Assistance Program (EFAP) is there to help.
FSEAP offers confidential, crisis, and short-term counselling services to help you, or your family, effectively resolve the issue you may be facing. Our professional counsellors are caring, dedicated, and passionate about helping our clients resolve the issues that people face everyday, such as:
Addictions (i.e. alcohol, drugs, gambling, internet, sexual)
Anxiety and depression
Career development issues
Childcare and eldercare issues
Financial or legal issues
Grief and loss
Health and diet concerns
Separation and divorce
Substance use concerns
Stress management (work or home)
What can I expect?
When you call, an intake specialist will speak with you about your particular situation, your needs and preferences, and will conduct a brief risk assessment, to help determine the best support to help resolve the issue you are facing. You'll also be asked some questions to confirm that you are eligible to access the EFAP service. If you are in crisis, you will be provided immediate help.
FSEAP's personal counselling service includes assessment, information, referral, and/or short-term, goal focused counselling. Personal counselling services are accessible as in-person, telephone, or online (e-counselling), and where available, video counselling sessions.
FSEAP's clinical providers are highly qualified and professional EFAP counsellors, all of whom hold a Master or Doctorate degree in psychology, counselling psychology or social work. Each counsellor has a minimum of five years clinical experience and is registered with a professional association.
Is it confidential?
Yes, FSEAP's counselling services are completely confidential. The information collected during your initial call and throughout the service process is used to ensure we can contact you, better understand your needs, and ensure that safety, legal, ethical, and quality standards are met. The information collected is never released to your employer, or anyone else, without your written consent, unless permitted by law or required by a court order.
How do I make an appointment?
Accessing the service is easy. We're here to help 24-hours a day, 365-days a year. Click here to access service.
Work/Life Support Services**
Recognizing the complexities of life and balancing family and personal commitments, FSEAP provides a variety of Work/Life consultation services to help you manage work and personal life responsibilities. Our Work/Life services are designed to assist you in addressing everyday issues that can interfere with our ability to be focused and effective at home or work. These consultation services are delivered by qualified experts who provide advice, guidance, information, and referrals to community-based resources. These services are delivered via telephone, online, and in-person (where available), and include the following:
Health Coaching - Our service connects clients with certified health coaches who embrace a holistic wellness philosophy that involves working with individuals from an “inside out approach”: achieving small, incremental steps based on the individual’s goals, readiness, values, beliefs, pace, and tolerance to change and priorities. Our coaches assist clients in making positive lifestyle changes (i.e. meditation, weight management, nutrition, stress management, etc.) through a combination of assessments, health and wellness resources, exercises and 1-to-1 personal coaching. This unique coaching approach, combined with web-based resources and wellness workbooks, result in a positive experience and a high level of lasting change.
Nutritional Counselling – Our service offers advice about issues such as weight loss, healthy eating, and specific health and diet risks related to conditions such as cancer or diabetes. Further, these services include an evaluation and interview with a dietician qualified to recommend and monitor a structured diet plan, including follow-up and support.
Legal Referral and Advisory Services – Clients may speak with practicing lawyers, who are skilled in their areas of need, for a 30-minute telephone or in-person consultation. Lawyers are available to provide guidance in matters of civil, family, motor vehicle, wills and estates, real estate, immigration, and criminal law. Should a client elect to retain the lawyer to whom they were referred, a discount of up to 25% on fees is offered.
Financial Coaching and Credit Counselling – We offer consultations with CPAs and Certified Credit Counsellors to assist clients with budgeting, setting financial goals, managing changes in personal situations, and debt management.
Career Counselling – Our career specialists provide consultations on issues including educational planning, career advancement and career changes, interview preparation, and resume preparation. Career services also include options for comprehensive career assessment and consultation to identify and target career goals, and identification of opportunities and options for personal and professional growth.
Family Care (Child & Eldercare) Consultation and Resources – Professional consultation, resources, and information to help clients take care of their families, including information about daycare centres, childcare services, care for children with special needs, home support services, elder care needs, long-term care and seniors’ housing, day programs, heath services, and social and educational programs.
Family Care Resource Kits – for Family and Life Stages – FSEAP’s kits cover a variety of general topics, including Expecting a Baby; Your New Baby; Your Growing Toddler; Parenting Your Preschooler; Parenting Your 5-8-Year-Old; Parenting Pre-teens; and Terrific Teens. The kits provide tips, resources, and information designed to help strengthen family relationships.
Life Coaching – An alternative to traditional counselling, our coaching service guides clients and employees at all levels to achieve personal and professional growth. Life coaching is present and future oriented and helpful for individuals looking to identify goals for change, overcoming challenges, and unlocking their potential. Coaching is provided through telephone consultations with a Certified Life Coach and provision of individualized resources.
Smoking Cessation Support – As behavioural health specialists, we recognize the psychological significance of the decision to quit smoking and the challenge of overcoming nicotine dependency. Our smoking cessation support services provide information to support the decision to quit, information about treatment options for nicotine dependency, and clinical counselling support (where needed), to help “quitters” stay on track.
**Please note, not all organizations purchase the full suite of Work/Life services for their EFAP benefit. For more information about the services available to you through your organization's EFAP, please Log In to your organizations EFAP page, consult your HR / benefits department or give us a call. Your organizations must have a contract with FSEAP to access services.
"After my marriage came apart, everything in my life was turned upside down. My daughter started getting into trouble at school. I was worried all the time. It was a relief to talk to somebody who really listened — a professional, who had experience with situations like mine and could help me get things in perspective. She was great with my daughter too."
Testimonial from a Client
Frequently Asked Questions
FAQs about Employees and Family Assistance Program Benefits
What is an EFAP?
Your Employee and Family Assistance Program (EFAP) provides employees and their families with access to confidential services to help individuals resolve personal, family, or work-related concerns. The EFAP services are provided by Family Services Employee Assistance Programs (FSEAP) and are paid for by sponsoring employers, unions or associations. There is no cost to eligible employees or family members.
Who is eligible to use the EFAP?
Eligibility is determined by the sponsoring employer, union or association and generally includes employees and/or union members. It may also be available to immediate family members including a cohabiting partner/spouse and dependent children. Eligible individuals may also bring other people to their sessions. To determine if you or your family members are eligible, check with your employer, union or benefits provider, or give us a call.
How can I find out what services I'm eligible to access?
Not all organizations purchase the complete suite of FSEAP's EFAP services. However, finding out about what services are available to you and your eligible family members is easy. You can give us a call or review your organization's EFAP benefits by clicking here. Then, enter the username and password you were provided. Or, you can check with your human resource or benefits departments.
Is the service confidential?
Yes, the use of the EFAP and any information collected is completely confidential within the full limits of the law. The information our EFAP counsellors collect during the initial call and throughout the service process is used to:
Ensure we can contact you;
Better understand your service needs;
Maintain accountability as a service provider;
Ensure that safety, legal and ethical standards are met; and
Assess the quality of our services.
EFAP counsellors and consultants do not release any information without prior written consent except to protect life and when ordered to do so by a court of law.
When are appointments offered?
The EFAP offers flexible appointment times for counselling, including day, evening, and weekend appointments (where available). Work/life services are generally offered over the phone during regular business hours. In-person counselling appointments are typically offered within 3—5 days of your call.
What can I expect from EFAP counselling?
The nature of EFAP counselling is short-term and not for treatment of serious or chronic emotional, psychiatric, or behavioural concerns. On average, most people use 3-5 sessions for each issue they seek assistance with.
In cases where the presenting issue and/or desired goals require longer term or specialized treatment, our counsellors will promptly identify resources outside of the EFAP to assist you. Your EFAP counsellor will let you know of any fees associated with those resources.
What financial support is available if I need longer-term or specialized help?
You may be covered by the Extended Health Benefits Plan offered by your employer or union for a portion of the funding of some psychological and clinical counselling services. Please contact your Human Resources Department or your benefits plan office for more details.
What if my counsellor is not a good fit for me?
The goal is to provide our clients with effective, supportive services. If you are not comfortable or satisfied with your counsellor for any reason, call the 1-800 line and you will be assigned a different counsellor.