At FSEAP, our customers and our employees and affiliates are top priority. We are continuing to adjust our operations to protect and support you, your employees and our FSEAP team. In following the guidelines of the Public Health Agency of Canada and the provincial governments, we are temporarily closing our service offices to protect the health and safety of our employees and service recipients. We have moved to a telehealth model for service delivery--providing Employee and Family Assistance Program and Workplace Management Consultation services by telephone and video conferencing, rather than in person.
Service access remains seamless. Our intake and crisis lines are staffed and accessible 24 hours a day, 7 days a week. Our network of qualified counselling professionals and consultants remain able and ready to support Canadians from coast to coast. Our team is ready to provide quality interventions, guidance and strategies to assist employees in managing the potential stress and worry of the COVID-19 outbreak and living in uncertain times, in addition to the variety of concerns Canadians face every day.
Things continue to move fast and change quickly. FSEAP is ready. Our Business Continuity Plan ensures we can respond to the demand for service. As we all face uncertainty and new challenges over the coming weeks, our mission remains to support you and your families with the highest quality of services.
We will continue to monitor the situation actively and will take steps to best meet the evolving needs. Please continue to check back as we will continue to provide updates and information about our services and supports.
Please contact your dedicated account/EFAP program manager if you have questions or requests. If you aren’t a current customer of FSEAP and would like to learn more about how we can help, please contact us.
View previous update: March 15, 2020