Family Services Employee Assistance Programs Canada (FSEAP Canada) (a program of Family Services Canada) is committed to protecting your privacy.
FSEAP Canada built the www.fseap.ca/www.myFSEAP.ca website as a free site. This service is provided by Family Services Employee Assistance Programs (FSEAP) at no cost and is intended for use as is.
Information Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Employer or sponsoring organization, name, address, email address, phone number, and service requested. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and registration history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. The information that we request will be retained by us and used for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Cookies are files containing a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites you visit and are stored in your device's internal memory. They are used to help provide a positive user experience, monitor and analyze the performance, operations and effectiveness of the Website's platform and ensure the Platform is secure and safe to use.
This service does not use these "cookies" explicitly. However, the app may use third-party code and libraries that use "cookies" to collect information and improve their services. You have the choice to accept or refuse these cookies and know when a cookie is sent to your device. If you choose to decline our cookies, you may not be able to use some portions of this service.
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Hyperlinks/Links and Referrals to Other Sites
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org or send us mail to: 312 Parkdale Avenue, Ottawa, ON K1Y 4X5.
Updated December 14, 2020