Contact Us

For employer or organizational inquiries about our services,

please contact us at:

National Head Office


Toll-free: 1-844-720-1212 (English/French)

TTY: 1-888-234-0414




Mailing Address

312 Parkdale Avenue, Ottawa, ON, K1Y 4X5


Opening Hours

Mon - Fri: 9 am to 5 pm Eastern


If your organization is in need of Critical incident and Trauma Support Services, contact us 24/7/365 by calling 1-844-720-1212.

If you would like to request a quote, click here.

If you are an employee in need of immediate assistance, click here.

Are you an employee or family member in need of assistance?

If you are at immediate risk of harm to yourself or others, please call 911 or your local emergency services. 

Otherwise, for immediate EFAP support call (toll-free from Canada and US*):

*If you are outside of Canada and the US, connect with your local operator and ask to reverse the charges.

To submit an online request:

Your employer or union must have a contract with FSEAP in order to access services. 

Regional FSEAP Offices (Canada)

Atlantic (New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island)


Office phone: 519-966-5010

Sales/Account Services: 1-844-720-1212

Central (Ontario, Quebec)


1770 Langlois Avenue

Windsor, Ontario


Office phone: 519-966-5010

Sales/Account Services: 1-844-720-1212


312 Parkdale Avenue

Ottawa, Ontario

K1Y 4X5

Office phone: 613-725-5676
Sales/Account Services: 1-877-725-5676

North (Northwest Territories, Nunavut)

​Sales/Account Services: 1-877-553-7327

Pacific (British Columbia/Yukon)

301 - 1638 East Broadway
Vancouver, British Columbia 

V5N 1W1
Office phone: 604-732-6933

Sales/Account Services: 1-877-489-6933

Prairies (Alberta)


20 - 9912 106 Street NW
Edmonton, Alberta

T5K 1C5

Office phone: 780-448-0847
Sales/Account Services: 1-888-280-9675


Prairies (Saskatchewan, Manitoba)



200 – 1440 Broadway Avenue
Regina, Saskatchewan

S4P 1E2

Office phone: 306-757-6675

Fax: 306-757-0133

Sales/Account Services: 1-866-757-6620