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Privacy and Confidentiality

FSEAP provides confidential information, consultation, counselling and referral services for employees and eligible family members.​

Confidentiality is an important part of the bond of trust between FSEAP and you. All services provided by FSEAP are considered confidential*. All of the FSEAP personnel and counsellors sign confidentiality agreements and the counsellors are bound by a Code of Ethics.


Confidentiality means:

  • All communication between you and your EAP counsellor/consultant is private.

  • No one from your workplace or private life will be given verbal or written confirmation of your attendance at counselling.

  • Demographical and program utilization statistics shared with your employer or union are presented in a general, non-identifying way about the employee group as a whole, never identifying individuals.

  • Case files are stored in a secure location and are not released to anyone without written consent or under court order.


You can choose to sign a written consent giving permission for your counsellor to communicate with other health care providers, and/or other third parties; you may choose to do this in situations where it is in your best interest to involve them in supporting a plan for your treatment.


 *Under Provincial and Canadian Law, confidentiality is limited in instances where it is determined that you may present risk of harm to yourself and/or others, by a court order or through some other specific segments of legislation (for example, if it is determined that a child may be in need of protection). In those circumstances, your counsellor may have to report to the appropriate parties or authorities as required by law or ethics.

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