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With FSEAP, Access confidential counselling services in-person, by phone, video, or e-counselling. Support for employees and families includes short-term, goal-focused assistance for personal, family, and work-related concerns—delivered by qualified professionals across Canada. COUNSELLING SERVICES Employee Assistance Counselling Guided iCBT WorkLife Supports Well-being Resources EMPLOYEE ASSISTANCE & WELL-BEING SUPPORTS Counselling Services FSEAP's EFAP short-term clinical counselling services are confidential and include the following: 24/7 Access and Crisis Support 1.800 Voice and TTY accessible from anywhere in North America Multi-lingual Offers immediate crisis support and stabilization, crisis counselling, assessment, and referral services Personal Counselling Effective short-term, professional counselling for individuals, couples, and families Able to address a broad range of mental health issues and concerns that include: anxiety, depression, stress, traumatic experiences family and parenting concerns, relationship challenges substance use concerns and addictions grief/loss struggles with change or life transitions, and more. Available in multiple counselling modes to allow employees to find options that fit their preference and comfort level. In-person Telephone Video Guided iCBT Please note that not all employers or organizations purchase the same service options for their EFAP benefit. Eligibility for services may be easily confirmed by contacting one of our toll free numbers or submitting an online request .

FSEAP offers comprehensive Employee and Family Assistance Programs (EFAPs) and Workplace Wellness solutions nationwide in Canada. Support your workforce’s health, well-being, and productivity with award-winning services proven to reduce absenteeism and restore lost productive time. Keep your people functioning at their best. We provide Workplace Wellness and Employee and Family Assistance Programs to help you: Keep your workforce healthy, focused, and at work Confidently manage crises and change Optimize well-being, engagement, and productivity Request a Quote Contact Us Are you an employee and looking to access your EAP? Login to your myFSEAP Strip 1 Your Partner in Workplace Health When it comes to dealing with employee mental health problems or a lack of engagement in the workplace, many people don't know where to start. We understand how hard it is to effectively meet your customers' needs and achieve key organizational goals when your people are not focused, engaged, or simply not at work. Today, many organizations don't have the resources, expertise, time, or energy to source the specialized services, training, and resources to help employees' struggling with the personal and family problems that get in the way of optimal work performance. We can help. For over 40 years, we have been helping business leaders ensure employee well-being and productivity are at their highest by providing the specialized services that support a psychologically healthy and resilient workforce. We offer accredited solutions that have been tested and are proven to work. Solutions that ensure improved productivity, resilience, and a high rate of return on your investment. Learn More About FSEAP "Switching to FSEAP is the best decision we ever made." - FILM INDUSTRY CUSTOMER Four-time recipient of the Employee Assistance Society of North America's Corporate Award of Excellence 72% decrease in days absent among employees who used our EFAP 5.6 days of Lost Productive Time Restored among employees who used our EFAP 99% of users surveyed said they would recommend the EFAP to others Why FSEAP? Recent Posts from FSEAP Menopause at Work: Why Supporting Midlife Women’s and Employees’ Well-Being Is a Business Imperative For too long, menopause has been something women manage quietly — often while holding everything else together. But silence comes at a cost. One in ten women in Canada leave their jobs because of unmanaged menopause symptoms, costing the economy an estimated $3.5 billion each year ( Menopause Foundation of Canada, 2023 ). A note on inclusivity: Most workplace data focuses on women, but menopause is not exclusive to them. Anyone with ovaries — including some transgender men a Workplace Culture and Resilience: Addressing Employee Mental Health and Organizational Agility in the Post-Pandemic World During the COVID-19 pandemic, resilience emerged as the buzzword for businesses globally, signifying their ability to adapt and endure unprecedented challenges. Companies shifted their focus from mere survival to building robust strategies, embracing flexibility, and fostering innovation, recognizing that employee well-being and resilience were crucial for navigating the uncertainties brought about by the pandemic and ensuring long-term sustainability. One in four Canadian Invest in Value, Not Just Cost: Why Cutting Corners on EAPs Can Backfire Invest in Value, Not Just Cost: Why Cutting Corners on EAPs Could Cost More in the Long Run As Canadian employers grapple with a projected 7.4% increase in health benefits costs in 2025 [1], it's no surprise that many are scrutinizing every line item in their benefits budgets. But when it comes to Employee Assistance Programs (EAPs), the temptation to go with the cheapest option may be a false economy—with real consequences for employee well-being and organizational health. A Blog Looking for guidance? Email or call us anytime Contact Us “75% of organizations are not confident that they have the knowledge or support to effectively address their mental health needs.” — Sun Life-Buffet National Wellness Survey 2013 Our Accreditations and Professional Associations Accreditations

Empower your organization with FSEAP’s workplace training programs. Choose from a wide range of workshops and seminars covering mental health, leadership, team building, financial wellness, and personal development. Flexible delivery options support employee resilience, productivity, and well-being—customized for your workplace needs. TRAINING PROGRAMS Learning programs and resources for leaders and employees. Workplace Solutions Workplace Training Training Programs The Supportive Workplace Manager Supports Management Consultations The Supportive Workplace Well-being Strategies Leadership Coaching Workplace Supports Critical Incident Response Management Referral Specialize Workplace Interventon Mediation/Conflict Resolution Substance Abuse Professionals Services Wellness Challenges Resilient The content on this page is currently available in English only, a French version is under development. WORKPLACE TRAINING Training Programs Workplace learning programs resource employees to better manage stress, change, relationships, and their careers--fostering resilience and improved productivity for your organization. FSEAP has a range of workshops and seminars that enable employees at all levels to master common work and life challenges and improve their effectiveness. Topics cover a broad range of issues related to work performance, personal health and well-being, team functioning, and organizational development. Training sessions are available from one hour to one day in duration. Varying group sizes balance intensity and participation. Some training sessions are designed exclusively for Webinar delivery (as indicated), while other short-format sessions may be adapted for either in-person or Webinar. Workplace Health Building Effective Teams Bullying, Violence, & Harassment Compassion Fatigue & Vicarious Trauma Conflict in the Workplace Coping with Organizational Change Dealing with Difficult People Effective Workplace Communication Grief and Loss in the Workplace Healthy Living for Shift Workers Managing Multiple Priorities Mental Health in the Workplace Organizational Resiliency Positive Leadership Respect in the Workplace Skills for Managers Substance Abuse Awareness Supporting Struggling Employees Trauma in the Workplace Money & Finances Budgeting & Money Management Credit and Borrowing Debt Management Dealing with Money Worries Holiday Spending Challenges Identity Theft Investing Basics Managing Money in Relationships Money Basics for Newcomers Planning for a Baby Preparing for Home Ownership Preparing for Income Loss Psychology of Spending Retirement Strategies Raising Financially Responsible Children Saving for Post-Secondary Education Vacations on a Budget Guiding Families Caring for the Caregiver Dealing with Bullying Effective Communication for Couples Parenting: Your Toddler and You Parenting: Your School Aged Child Parenting: Your Teenager and You Parenting through Divorce and Separation Parenting in Blended Families Positive Parenting Strategies Relationship Dynamics The Sandwich Generation Mental Health & Well-being Dealing with Anger Depression & Low Mood Dimensions of Wellness Increasing Assertiveness Healthy Sleep Strategies Mindfulness in Everyday Life Overcoming Anxiety Seasonal Affective Disorder Self-Care & Self-Compassion Stress Management Strategies for Building Resilience Surviving the Holiday Season Work-Life Balance Health Aging Well Athletic Performance Coaching through Change Core Strength & Stability Desk Exercising Exercise & Fitness Health Screening Healthy Attitudes & Lifestyle Practices Healthy Workplace Habits Improving Energy Levels Men’s Health Preventing Slips and Falls Smoking Cessation Technology & Health Understanding your Metabolism Women's Health Nutrition Chronic Disease Prevention Eating as a Family Eating for Shift Workers Grocery Shopping & Labels Healthy Eating & Eating on the Go Healthy Workplace Habits Meal Planning & Preparation Mindful Eating Nutrition Strategies for Stress Optimizing Food for Performance Career Planning Career Laddering Leveraging your Transferable Skills Mid-Life Career Changes Retirement Lifestyle Planning Time Management If you are interested in a topic that you do not see listed, please contact us to discuss options for development of a custom session. Want to learn more about our training solutions? Connect with a workplace consultant to find a training solution that meets your needs: Phone: 1.844.720.1212 Email: training@fseap.ca

Access confidential, 24/7 Employee and Family Assistance Program (EFAP) services with FSEAP. Support your team’s mental health, well-being, resilience and productivity through counselling, crisis support, and tailored wellness solutions from Canada’s trusted not-for-profit provider. EMPLOYEE & FAMILY ASSISTANCE Confidential and voluntary support service that helps employees, and their families. Employee Assistance Counselling Guided iCBT WorkLife Supports Well-being Resources EMPLOYEE ASSISTANCE & WELL-BEING SUPPORTS Employee & Family Assistance Program You need your employees to be healthy, focused, and at work. Our mission is to help employees get better and stay well, so your business can thrive. We innovate and collaborate to ensure they can get the right help, at the right time. Our Employee and Family Assistance Program (EFAP/EAP)services address a broad range of employee and family issues. Confidential & Professional Assistance to help your people thrive. Counselling Services Confidential, professional counselling for employees and their family members to help them build skills and find solutions to resolve personal, family, and work-related challenges. Learn more Work-Life Balance Supports Expert consultation services to help clients balance work and personal life responsibilities and reach their goals. Learn more Guided iCBT Therapist guided, internet-based Cognitive Behaviou ral Therapy (iCBT) -- programs to support a variety of mental health concerns and help individuals build the skills to thrive. Learn more Well-being Resources Curated, online health and wellness resources (such as articles, videos, online programs, and more) to support individuals to well-being and resilience. Learn more ABOUT EFAP EFAP is a 24/7/365, confidential and voluntary support service that helps employees, and their families find the right options and solutions to resolve personal, family, or work-related challenges. Whether they want to improve communication in their relationships, stop smoking, or find a better way to manage personal finances, FSEAP’s counsellors and expert consultants can assist them in taking the steps that can lead to meaningful change. Managing Your EFAP The strongest, most impactful EFAP programs are the result of a collaboration between an organization's key people leaders and their EFAP provider. We understand that consistent, effective, and responsive program management is a critical factor for a successful collaboration. To ensure the successful implementation and operation of an EFAP, each of our customers is assigned a dedicated account manager who is an experienced EAP professional that understands the workplace health issues organizations face every day. Passionate about workplace health and well-being, our account managers help connect our customers with the right tools and resources to get the greatest benefit from their EFAP, including: EFAP and Wellness Promotion: A variety of materials to promote ongoing awareness and utilization of the EFAP, and to promote general health and well-being to the workforce. Comprehensive Utilization Reporting: Quarterly and/or annual reporting on program utilization to provide insights into the usage trends and inform planning for ongoing program success. Management Consultations: Telephonic access to workplace consultants to support supervisors and managers to effectively address employee, team, and workplace issues. Learn more Management (Supervisor) Referral Program: Mandated or monitored employee referrals to address issues impacting employee performance at work (i.e. anger or substance misuse issues). Learn more Workplace Training: Training to support employee well-being and organizational initiatives and goals. Learn more Critical Incident Response Services: Specialized consultation to help assess, make recommendations, and coordinate support for employees impacted by workplace traumatic events. Learn more Benefits of an EFAP from FSEAP We help employees get back to work and stay at work. As many as 30% of all unscheduled absences are related to personal and family concerns, such as relationship difficulties, childcare issues, and mental health problems. Outcome studies show a 72% decrease in days absent among employees who used our EFAP. We help keep employees focused and productive. Personal and family problems can significantly impact an employee's ability to stay focused and productive at work. Outcome studies show a 53% reduction in presenteeism in employees who used our EFAP. Studies further show 5.6 days of lost productive time restored among employees who used our EFAP-- 2.19 days better than the average of the EAP industry. We get high client satisfaction scores. In 2016, client satisfaction survey results showed: 99% would recommend the EFAP to others 99% satisfaction with their initial contact with FSEAP 89% reporting their ability to deal with the issue that brought them to the EFAP "improved" or significantly improved" Looking for help with a current workplace issue? Email or call us anytime Contact Us

SOLUTIONS Newsletters Recent Issues: Welcome to our online archive of SOLUTIONS newsletters, designed to provide you with easy access to valuable information related to personal, family and work-life. SOLUTIONS newsletters are produced on a monthly basis and made available online. A wide range of topics are addressed, including health and wellness, personal growth, communication, life skills development, family relations, and work-life. Available in English and French, you'll find each volume contains 5-6 brief articles to support personal well-being. Permission to copy and distribute is granted with credit given to FSEAP. Newsletters are in Adobe PDF format. To download Adobe Acrobat Reader , click here. January 2024 SOLUTIONS Vol. 1 February 2024 SOLUTIONS Vol. 2 March 2024 SOLUTIONS Vol. 3 To access previous years' SOLUTIONS Newsletters, click here .

FSEAP offers specialized workplace supports including conflict resolution, mediation, critical incident and trauma support, and management referral programs. Help your organization and employees function at their best with confidential, professional interventions designed to address challenging workplace situations, aid in recovery, and restore productivity. WORKPLACE SUPPORTS Solutions that keep organizations and their employees functioning at their best. Workplace Solutions Workplace Training Training Programs The Supportive Workplace Manager Supports Management Consultations The Supportive Workplace Well-being Strategies Leadership Coaching Workplace Supports Critical Incident Response Management Referral Specialize Workplace Interventon Mediation/Conflict Resolution Substance Abuse Professionals Services Wellness Challenges WORKPLACE SOLUTIONS Workplace Supports FSEAP offers specialized solutions to assist organizations in addressing specific employee, team, or workplace issues that can interfere with performance, productivity, and engagement. Our specialized solutions are designed to assist with mental health, addictions, change, workplace conflict, leadership development, and overall workplace wellness and resiliency. Traumatic workplace events Workplace change Workplace conflicts Performance concerns Substance mis-use or addictions Critical Incident and Trauma Support No one can predict when a traumatic event or critical incident will strike in the workplace. Having Critical Incident Response (CIR) services in place following a traumatic event is a helpful means of supporting employees in regaining their ability to function normally. FSEAP has been at the leading edge of critical incident response in Canada for decades and has developed deep resources in this field. We offer critical incident response using the principles of psychological first-aid. Rooted in best practices, we support individuals, teams, and organizations during crises and traumatic events. From the first point of contact, we support the recovery of your organization, employees, union members, and dependents 24 hours a day / 365 days a year. Immediate Telephonic Support--Managers, unions, or human resource professionals often benefit from assistance with managing workplace crises. When something happens that concerns you or your employees, call us. We're here to provide immediate and knowledgeable telephonic support. Onsite Trauma Response --Organizations of all sizes count on us to provide immediate onsite services for situations that are potentially disruptive for workplaces, large and small, including robbery, death, suicide, challenging events in the communities in which we work, and layoffs. Ongoing Consultation --From the first point of contact to internal resolution, we support managers, employees, union representatives, union members, and dependents 24/7 through personal or workplace crises. Critical Incident Response Looking for help with a current workplace issue? Email or call us anytime Contact Us Management Referral Program The Management Referral Program is for those customers wanting to address employee performance issues that have not been responsive to supervision and organizational interventions. FSEAP Management Referral Program services include workplace consultation and support for managers, EFAP intervention services for the referred employee, case management, and follow-up. Specialized Workplace Interventions FSEAP offers on-site clinical support during times of organizational downsizing or layoffs, major change, transition initiatives, or as a follow-up to traumatic or unsettling events. Some of the services we provide include: Group or team interventions One-on-one interventions 24/7 telephonic support for managers to diffuse any situation Mediation & Conflict Resolution Unresolved conflict can severely affect workplace communication, work performance, and employee job satisfaction, and as a result, be costly in terms of lost productivity. Our Mediation and Conflict Resolution Service is a professional and confidential service designed to assist employees with resolving conflict in the workplace. Conflict is a common occurrence, but unfortunately, resolution can be difficult, especially if the parties involved have a personal stake in the outcome. Tempers can flare; hurt feelings can inhibit meaningful communication; people can say things out of anger and frustration that they may regret later. FSEAP offers mediation services to assist employees in resolving conflict in a respectful and productive manner. Management Referral Mediation/Conflict Resolution Specialize Workplac Interventon SAPs Substance Abuse Professional Services Substance abuse in the workplace can be hazardous, leading to increased risk of injuries or accidents. An employee's judgement, perception, motor coordination, alertness, and emotional state can be negatively impacted by problematic substance abuse while at work. Additionally, the after-effects of substance use, such as hangovers or withdrawal, can have a detrimental effect on job performance. For employees in safety sensitive positions, the risks of substance abuse at work can be deadly. We have a dedicated, highly specialized, and qualified Substance Abuse Professional services (SAPs) team, including centralized coordination with a master’s level addictions specialist. Whether dealing with a U.S. Department of Transportation (DOT)-regulated or non-DOT-regulated organization, our SAPs use standardized assessment tools to ensure that employees with substance abuse disorders are identified quickly, receive referrals for appropriate treatment, and that all safety, legislative, and policy requirements are met. We have access to a network of facilities across the country, but are not affiliated with any facility or treatment centre, to ensure our customers’ employees are matched with the services and facilities most appropriate to meet their needs. Workplace Management Consultations From dealing with sensitive employee issues, performance management concerns, policy development, workplace conflicts, or employees with mental health concerns, our Workplace Consultants are available to provide real-time advice and guidance to help managers or people leaders address critical personnel concerns. Management consultations are ideal for helping organizations of all sizes support their people leaders in addressing challenging individual or team situations with increased skill and confidence. Explore our Manager Supports Manager Consults Up

Become a part of FSEAP’s clinical counselling network of highly qualified clinical providers. Deliver Employee and Family Assistance Program (EFAP) services across Canada, support organizations, and make a difference in workplace wellness and resilience. Learn more about joining our clinical affiliate team today. THE RIGHT HELP, AT THE RIGHT TIME. We partner with our clinical providers to provide our clients with the care and support they need, when they need it. Join Our Network Our Clinical Affiliate Provider Network Our network of highly qualified, clinical affiliate providers helps us to deliver a boutique, high-touch, EFAP service to the customer organizations who choose us. At FSEAP, we are uniquely dedicated to our clients, our employees, our affiliate network, and our community. As employers and an EFAP network, we are committed to being an exceptional place to work and to treating our employees and affiliates with the same care with which they treat our clients. We are always looking for outstanding clinical professionals to help us further expand our network. Interested in becoming an FSEAP Clinical Provider? We continually evaluate our network coverage to ensure that we have the right number of providers, in the right areas, to meet the needs of our customer organizations. We are always interested in expanding our network with skilled counsellors who have training and expertise in assessment, short-term counselling, crisis intervention, knowledge of community resources, and who are experienced and passionate about working with a diverse range of clients, cultures, and a broad range of issues. To join our network, you'll need a minimum of a master's degree, registration or a license with a counselling or psychotherapy professional association or regulatory body, and five years of clinical experience. If you are interested in becoming an FSEAP provider, we would love to hear from you. To apply, complete and submit our clinical provider application along with the required documentation. Apply Now Join Our Network Looking for guidance? Email or call us anytime. Contact Us Have questions? Email or call us anytime

Enhance workplace well-being and productivity with FSEAP’s comprehensive training programs. Access workshops and on-demand courses for employees and managers on mental health, resilience, leadership, team building, and more—delivered by Canada’s trusted not-for-profit provider. WORKPLACE TRAINING Management, organizational, and employee training sessions for health, teams, and organizational development. Workplace Solutions Workplace Training Training Programs The Supportive Workplace Manager Supports Management Consultations The Supportive Workplace Well-being Strategies Leadership Coaching Workplace Supports Critical Incident Response Management Referral Specialize Workplace Interventon Mediation/Conflict Resolution Substance Abuse Professionals Services Wellness Challenges Resilient The content of this page is currently available in English only, a French version is under development. WORKPLACE SOLUTIONS Training Solutions Our management, organizational, and employee training sessions cover a broad range of topics and issues related to personal health and well-being, team functioning, and organizational development. FSEAP provides comprehensive training programs as part of holistic workplace intervention, as well as stand-alone workplace health and wellness training sessions. Our training programs: Teach and encourage the development of a healthy and productive lifestyle in and outside of work; Promote awareness of health issues and offer support strategies for dealing with personal and workplace challenges; Build the skills and capacities of employees at all levels for improved working relationships and organizational performance; and Improve workplace functioning. Every session is an opportunity to reach out to employees and remind them of the ways in which their EFAP can assist them. Explore FSEAP's Training Programs These training sessions can be presented as “Lunch-N-Learns” or more in-depth, multi-hour seminars, workshops, or facilitated discussions at the workplace or via webinar. Learn more Connect with a workplace consultant to find a training solution that meets your needs: Phone: 1.844.720.1212 Email: training@fseap.ca The Supportive Workplace Promoting Mental Well-being in the Workplace On-demand Learning and Certification for Managers This seven-module online course offers insight, tools, and best practices to recognize and address the signs of low mental well-being in the workplace to effectively promote employee mental health and work productivity. Designed for front-line managers to help them gain the knowledge and skills to lead an effective conversation on mental health-related issues, identify suitable ways of support if one of their employees is experiencing a mental health problem, practice self-care to meet their own needs, and apply long-term interventions to create a supportive and psychologically safe workplace environment. On-demand videos Interactive exercises, scripts, and quizzes Downloadable workbook Certificate of completion 12-months of access Learn more or Register

Explore FSEAP’s digital well-being resources designed to support employee mental health, resilience, and overall wellness. Access expert advice, self-help tools, and practical guides to help your team thrive at work and in life—delivered by Canada’s trusted not-for-profit provider. WELL-BEING RESOURCES Resources to enhance employee well-being and resilience. Employee Assistance Counselling Guided iCBT WorkLife Supports Well-being Resources EMPLOYEE ASSISTANCE & WELL-BEING SUPPORTS Resources Well-being Resources FSEAP provides an online health and wellness resource library, offering articles, e-newsletters, videos and podcasts, e-books, learning modules, and links to web resources for employees' self-study online. Each topic includes an overview of related information, resources, and strategies for personal change and development. Within this online resource library, clients can study in the privacy of their own homes or offices and choose the pace at which they wish to proceed. There are a variety of topics available, including (but not limited to) elder care, healthy weight, mental health and emotional well-being (such as depression and anxiety), life transitions, nutrition, physical health, relationships, parenting and family. Articles Videos Podcasts Online Programs

Discover FSEAP’s award-winning workplace solutions designed to enhance employee well-being, engagement, and performance. Benefit from proven programs that reduce absenteeism, restore lost productivity, and support mental health through customized, not-for-profit services trusted by organizations across Canada. WORKPLACE SOLUTIONS Solutions that keep organizations and their employees functioning at their best. Workplace Solutions Workplace Training Training Programs The Supportive Workplace Manager Supports Management Consultations The Supportive Workplace Well-being Strategies Leadership Coaching Workplace Supports Critical Incident Response Management Referral Specialize Workplace Interventon Mediation/Conflict Resolution Substance Abuse Professionals Services Wellness Challenges Resilient WORKPLACE SOLUTIONS Workplace Services and Solutions You need your employees to be healthy, focused, and at work. Our mission is to help employees to get better and stay well, so your business can thrive. We innovate and collaborate to ensure they can get the right help, at the right time. Learn more Our Services and Solutions for Workplaces at a Glance Our services take a comprehensive and integrated approach to employee and workplace health and resilience. Our continuum of services is designed to help you support your employee well-being and create a resilient, psychologically healthy workplace. It doesn't matter how large or small, dispersed or centralized, your employee groups are. Our services are accessible, scalable, and deliver results that make a real difference for your employees and your bottom line. Workplace Training Manager Supports Workplace Supports Wellness Challenges Learn about our Employee Assistance and Well-being Services FSEAP Resilient Build a More Resilient Workplace Strengthen your organization’s capacity to adapt, recover, and thrive with FSEAP’s Resilient Workplace approach, integrating EFAP and workplace health solutions to keep your people resilient and functioning at their best. Learn about the Resilient Workplace What's New? Therapist Guided iCBT MindBeacon’s Guided iCBT through FSEAP helps people feel better and function better by delivering therapy that is as effective as face‑to‑face counselling, without the waitlists or scheduling barriers. Employees build lasting skills to reduce symptoms of depression, anxiety, stress, and related concerns, with many participants experiencing significant, measurable improvement in their mental health and resilience over the course of the program.myfseap+6 Read More The Supportive Workplace The Supportive Workplace, on-demand learning and Certification for managers promotes employee mental well-being in the workplace. Empower your managers to build a supportive work environment that promotes mental well-being providing them with the knowledge and skills to recognize and address the signs of low mental well-being in the workplace to effectively promote employee mental health and work productivity. Read More The Resilient Workplace FSEAP Resilient is an integrated employee and workplace health solution that helps organizations of any size build a mentally healthy, high‑performing culture. By combining Employee & Family Assistance, extended mental health supports, and specialized workplace solutions under one coordinated framework, Resilient supports employees, leaders, and HR teams through every stage of change—strengthening resilience, reducing stress, and fostering teams that adapt and thrive over time. Read More Four-time recipient of the Employee Assistance Society of North America's Corporate Award of Excellence Decrease in days absent among employees who used our EFAP 5.6 days of Lost Productive Time Restored among employees who used our EFAP 99% of users surveyed said they would recommend the EFAP to others Why FSEAP? Looking for help? Call us anytime Contact Us Recent Articles Menopause at Work: Why Supporting Midlife Women’s and Employees’ Well-Being Is a Business Imperative Workplace Culture and Resilience: Addressing Employee Mental Health and Organizational Agility in the Post-Pandemic World Invest in Value, Not Just Cost: Why Cutting Corners on EAPs Can Backfire Blog

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Reach FSEAP for confidential Employee and Family Assistance Program support, business inquiries, or partnership opportunities. Contact our national head office or regional offices across Canada for 24/7 assistance, service information, and new clinical affiliate inquiries. Your organization must have an FSEAP contract to access services. CONTACT US Employee or Member Assistance Log in to learn more about available services and the contact numbers specific to your organization, access online resources, or submit a service request. Access Service *Your employer or union must have a contract with FSEAP in order to access service. Customers and Business Inquiries To learn more about our services or how we can help your organization: Request a Quote FSEAP Corporate Offices New Clinical Affiliates To learn about our provider network and qualification requirements, click here . Join Our Network Submit an Application National Head Office Telephone Toll-free: 1-844-720-1212 (English/French) TTY: 1-888-234-0414 (M-F, 9:00 AM - 5:00 PM ET) TTY to Voice: 7-1-1 (Telus Relay Service (TRS) 24/7) Email info@fseap.ca Mailing Address 312 Parkdale Avenue, Ottawa, ON, K1Y 4X5 Opening Hours Mon - Fri: 9 am to 5 pm Eastern Corporate Regional Offices (Canada) Atlantic (New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island) Office phone: 519-966-5010 Sales/Account Services: 1-844-720-1212 Central (Ontario, Quebec) Windsor 1770 Langlois Avenue Windsor, Ontario N8X 4MS Office phone: 519-966-5010 Sales/Account Services: 1-844-720-1212 Ottawa 312 Parkdale Avenue Ottawa, Ontario K1Y 4X5 Office phone: 613-725-5676 Sales/Account Services: 1-877-725-5676 North (Northwest Territories, Nunavut) Sales/Account Services: 1-888-280-9675 Pacific (British Columbia/Yukon) Vancouver 301 - 1638 East Broadway Vancouver, British Columbia V5N 1W1 Office phone: 604-732-6933 Sales/Account Services: 1-877-489-6933 Prairies (Alberta) Edmonton 20 - 9912 106 Street NW Edmonton, Alberta T5K 1C5 Office phone: 780-448-0847 Sales/Account Services: 1-888-280-9675 Prairies (Saskatchewan, Manitoba) Regina 200 – 1440 Broadway Avenue Regina, Saskatchewan S4P 1E2 Office phone: 306-757-6675 Sales/Account Services: 1-866-757-6620