Become a part of FSEAP’s clinical counselling network of highly qualified clinical providers. Deliver Employee and Family Assistance Program (EFAP) services across Canada, support organizations, and make a difference in workplace wellness and resilience. Learn more about joining our clinical affiliate team today. THE RIGHT HELP, AT THE RIGHT TIME. We partner with our clinical providers to provide our clients with the care and support they need, when they need it. Join Our Network Our Clinical Affiliate Provider Network Our network of highly qualified, clinical affiliate providers helps us to deliver a boutique, high-touch, EFAP service to the customer organizations who choose us. At FSEAP, we are uniquely dedicated to our clients, our employees, our affiliate network, and our community. As employers and an EFAP network, we are committed to being an exceptional place to work and to treating our employees and affiliates with the same care with which they treat our clients. We are always looking for outstanding clinical professionals to help us further expand our network. Interested in becoming an FSEAP Clinical Provider? We continually evaluate our network coverage to ensure that we have the right number of providers, in the right areas, to meet the needs of our customer organizations. We are always interested in expanding our network with skilled counsellors who have training and expertise in assessment, short-term counselling, crisis intervention, knowledge of community resources, and who are experienced and passionate about working with a diverse range of clients, cultures, and a broad range of issues. To join our network, you'll need a minimum of a master's degree, registration or a license with a counselling or psychotherapy professional association or regulatory body, and five years of clinical experience. If you are interested in becoming an FSEAP provider, we would love to hear from you. To apply, complete and submit our clinical provider application along with the required documentation. Apply Now Join Our Network Looking for guidance? Email or call us anytime. Contact Us Have questions? Email or call us anytime

RESOURCES Resource Categories: All Family Health Life Events Money Work Workplace Health Access COVID-19 Resources Access Online Programs Explore Toolkits Five Workplace Health Trends Canadian Employers Can't Ignore Canadian workplaces continue to evolve as organizations navigate changing employee expectations, economic uncertainty, and increasing demands on leaders. While many organizations have invested in employee wellbeing over the past several years, today's challenges require a proactive approach that supports both employees and managers before concerns escalate. Here are five workplace health trends we're seeing across Canadian organizations—and how Employee Assistance Programs (E Insights 3 min read Menopause at Work: Why Supporting Midlife Women’s and Employees’ Well-Being Is a Business Imperative For too long, menopause has been something women manage quietly — often while holding everything else together. But silence comes at a cost. One in ten women in Canada leave their jobs because of unmanaged menopause symptoms, costing the economy an estimated $3.5 billion each year ( Menopause Foundation of Canada, 2023 ). A note on inclusivity: Most workplace data focuses on women, but menopause is not exclusive to them. Anyone with ovaries — including some transgender men a Insights 4 min read Workplace Culture and Resilience: Addressing Employee Mental Health and Organizational Agility in the Post-Pandemic World During the COVID-19 pandemic, resilience emerged as the buzzword for businesses globally, signifying their ability to adapt and endure unprecedented challenges. Companies shifted their focus from mere survival to building robust strategies, embracing flexibility, and fostering innovation, recognizing that employee well-being and resilience were crucial for navigating the uncertainties brought about by the pandemic and ensuring long-term sustainability. One in four Canadian Insights 5 min read Invest in Value, Not Just Cost: Why Cutting Corners on EAPs Can Backfire Invest in Value, Not Just Cost: Why Cutting Corners on EAPs Could Cost More in the Long Run As Canadian employers grapple with a projected 7.4% increase in health benefits costs in 2025 [1], it's no surprise that many are scrutinizing every line item in their benefits budgets. But when it comes to Employee Assistance Programs (EAPs), the temptation to go with the cheapest option may be a false economy—with real consequences for employee well-being and organizational health. A Insights 1 min read FSEAP: A Truly Canadian Solution for Employee Assistance Programs Feeling uncertain about international market shifts? We've got you covered. FSEAP - 100% Canadian. 100% Committed to Your Well-being. In times of global economic uncertainty, FSEAP offers a uniquely Canadian Employee Assistance Program (EAP) solution—Dependable. Local. Responsible. Shielded from international disruptions, our Canadian-made EAP remains unaffected by shifting global policies. FSEAP is the only non-profit EAP provider in Canada, with offices and service prov Insights 1 min read FSEAP is Different: How Does That Help You? The benefits provider market, particularly among Employee Assistance Program (EAP) providers, is crowded with options that offer seemingly identical services through cookie-cutter, increasingly virtual-only solutions. While these out-of-the-box offerings may allow organizations to quickly signal support for their staff, they often fail to provide the personalized care and attention that truly meets individual and organizational needs.... Community Investment 2 min read Helping Employees Be Financially Fit Employers are becoming increasingly aware of how personal financial difficulty is affecting performance at work, and ultimately, the bottom line. Employees who are stressed because of their finances are less able to focus on career and personal goals, are less able to communicate effectively and request more time off to attend to personal, legal, and medical matters. Financial stress can affect employees at any income level – it’s not how much you make, it’s what you do with Leadership 4 min read How to Optimize Your Workplace Wellness Program for the Future Workplace wellness programs are not only beneficial for employees, but also for employers. They can improve employee health, happiness, productivity, engagement, retention, and loyalty. They can also reduce absenteeism, turnover, healthcare costs, and workplace injuries. Not all wellness programs are created equal though, they are often outdated, ineffective, or irrelevant for the changing needs and preferences of today’s workforce. It’s important to periodically review and e Workplace Health 3 min read Supporting Employee Well-Being: 5 Strategies to Nurture Mental Health During the Holiday Season The holiday season brings joy and festivities, but it can also be a time of increased stress and emotional strain for many individuals, especially in the workplace. Organizations have a pivotal role in supporting their employees' mental health during this period. Here are five effective strategies for companies to care for their employees' well-being during the holidays... Workplace Mental Health 2 min read 1 2 Quick Links Newsletters Browse Resource Kits Online Programs Toolkits Return to the Workplace--Resilience Toolkits For Employees (PDF) English For Employees (PDF) En français For Managers (PDF) English For Managers (PDF) En français Sleep Toolkit Toolkits

SOLUTIONS Newsletters (Archived) Newsletters are in Adobe PDF format. To download Adobe Acrobat Reader , click here. Permission to copy and distribute is granted with credit given to FSEAP. 2020 Issues: 2023 Issues: 2021 Issues: 2022 Issues: December 2020 SOLUTIONS Vol. 12 November 2020 SOLUTIONS Vol. 11 October 2020 SOLUTIONS Vol. 10 September 2020 SOLUTIONS Vol. 9 August 2020 SOLUTIONS Vol. 8 July 2020 SOLUTIONS Vol. 7 June 2020 SOLUTIONS Vol. 6 May 2020 SOLUTIONS Vol. 5 April 2020 SOLUTIONS Vol. 4 March 2020 SOLUTIONS Vol. 3 February 2020 SOLUTIONS Vol. 2 January 2020 SOLUTIONS Vol. 1 December 2021 SOLUTIONS Vol. 12 November 2021 SOLUTIONS Vol. 11 October 2021 SOLUTIONS Vol. 10 September 2021 SOLUTIONS Vol. 9 August 2021 SOLUTIONS Vol. 8 July 2021 SOLUTIONS Vol. 7 June 2021 SOLUTIONS Vol. 6 May 2021 SOLUTIONS Vol. 5 April 2021 SOLUTIONS Vol. 4 March 2021 SOLUTIONS Vol. 3 February 2021 SOLUTIONS Vol. 2 January 2021 SOLUTIONS Vol. 1 December 2022 SOLUTIONS Vol. 12 November 2022 SOLUTIONS Vol. 11 October 2022 SOLUTIONS Vol. 10 September 2022 SOLUTIONS Vol. 9 August 2022 SOLUTIONS Vol. 8 July 2022 SOLUTIONS Vol. 7 June 2022 SOLUTIONS Vol. 6 May 2022 SOLUTIONS Vol. 5 April 2022 SOLUTIONS Vol. 4 March 2022 SOLUTIONS Vol. 3 February 2022 SOLUTIONS Vol. 2 January 2022 SOLUTIONS Vol. 1 December 2023 SOLUTIONS Vol. 12 November 2023 SOLUTIONS Vol. 11 October 2023 SOLUTIONS Vol. 10 September 2023 SOLUTIONS Vol. 9 August 2023 SOLUTIONS Vol. 8 July 2023 SOLUTIONS Vol. 7 June 2023 SOLUTIONS Vol. 6 May 2023 SOLUTIONS Vol. 5 April 2023 SOLUTIONS Vol. 4 March 2023 SOLUTIONS Vol. 3 February 2023 SOLUTIONS Vol. 2 January 2023 SOLUTIONS Vol. 1

Online Programs Coping better with night work Working at night is not normal for humans and this work schedule causes problems for most people. However, it is possible to reduce these problems with a better understanding of the effects of night work on sleep and health, and by applying some strategies. Marie Dumont holds a Ph.D. in neurosciences . She is a researcher at the Center for Advanced Research in Sleep Medicine (CARSM) in Montreal and professor at University of Montreal since 1990. Her main research topic is sleep regulation and biological rhythms, especially in night workers. She developed this web tutorial with Le-cours to offer night workers reliable, free and accessible information to help them cope better with night work. The tutorial comprises four steps presented in four units. The first three units provide information on the effects that night work may have on you, especially on your sleep. They aim to help you identify the problems you may have and the obstacles preventing you from sleeping well when you are working nights. The fourth unit proposes many strategies that you may find appropriate to your situation and that you may like to try. The entire course lasts about an hour and a half. Each unit takes between 15 to 30 minutes to complete. Each unit can be done independently and at different times. Created by https://sleeponitcanada.ca . Links will redirect you to a website outside of FSEAP.ca. Sign up Already have an account? Log in Back to Online Programs

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Empower your leaders with FSEAP’s specialized manager supports and leadership resources. Access confidential consultations, training, and guidance to address workplace challenges, support employee mental health, and foster a resilient, productive team—delivered by Canada’s trusted not-for-profit provider. MANAGER SUPPORTS Solutions that keep organizations and their employees functioning at their best. Workplace Solutions Workplace Training Training Programs The Supportive Workplace Manager Supports Management Consultations The Supportive Workplace Well-being Strategies Leadership Coaching Workplace Supports Critical Incident Response Management Referral Specialize Workplace Interventon Mediation/Conflict Resolution Substance Abuse Professionals Services Wellness Challenges WORKPLACE ASSISTANCE Manager Supports FSEAP offers specialized solutions to assist organizations in addressing specific employee, team, or workplace issues that can interfere with performance, productivity, and engagement. Our specialized solutions are designed to assist with mental health, addictions, change, workplace conflict, leadership development, and overall workplace wellness and resiliency. Workplace Management Consultations Our workplace consultation and advisory service provides managers, supervisors, and other key personnel with support to address complex work-related issues and difficult employee situations in a timely manner. Our consultants provide advice and coaching that will help key personnel communicate more effectively with employees and promote employee and organizational well-being. Guidance to help managers dealing with: sensitive employee issues performance management concerns workplace conflicts employees with mental health concerns Workplace Consultants are available to provide real-time advice and guidance to help managers or people leaders address critical personnel concerns. Management consultations are ideal for helping organizations of all sizes support their people leaders in addressing challenging individual or team situations with increased skill and confidence. Management Consultations Looking for help with a current workplace issue? Email or call us anytime Contact Us The Supportive Workplace French The Supportive Workplace Promoting Mental Well-being in the Workplace On-demand Learning and Certification for Managers This seven-module online course offers insight, tools, and best practices to recognize and address the signs of low mental well-being in the workplace to effectively promote employee mental health and work productivity. Designed for front-line managers to help them gain the knowledge and skills to lead an effective conversation on mental health-related issues, identify suitable ways of support if one of their employees is experiencing a mental health problem, practice self-care to meet their own needs, and apply long-term interventions to create a supportive and psychologically safe workplace environment. On-demand videos Interactive exercises, scripts, and quizzes Downloadable workbook Certificate of completion 12-months of access Learn more or Register Strategies for Workplace Health and Well-being Aligning your organizational goals and employee strategies that create well-being can be a challenging undertaking. Our experts will work with you to help you develop and deliver an organizational well-being strategy that is tied to your organizational goals and employee objectives. These strategies are backed by evidence-based research and best practices. Our consultants work with customers by facilitating needs assessments, employee surveys, strategy development, implementation, monitoring, and measurement to ensure success. Workplace Assessments We provide expert consultation and direct services to senior leadership teams in the design and implementation of comprehensive plans for embedding a sound health and wellness program into each organization we serve. Policy Development We partner with our clients to develop new workplace policies or review and enhance existing policies. Our policy experts can help you develop policy to address drug and alcohol in the workplace, accessibility for employees with disabilities, health and safety, harassment and discrimination, and psychological safety. Well-being Strategies Executive Coaching & Leadership Development The importance of leadership is to guide and lead people to a path of success. FSEAP recognizes that both new and seasoned leaders sometimes need additional support to develop their leadership style, skills, and competencies to effectively lead teams to achieve personal and organizational goals. “When leaders acquire the skills that enable them to release the productive potential and tap the collective capabilities of the group, who knows what positive results will be achieved? Some of them may move mountains.” ~ Dr. Thomas Gordon Our executive coaching service assists senior leaders in achieving a mutually identified set of goals to improve professional performance and personal satisfaction, to drive improvements to the effectiveness of the leader's organization. Coaching focuses on enhancing performance and developing leadership skills, and moving leaders into behaviours that sustain both their careers and the organization. Providing executive coaching is usually tied to one or more of the following: strategic goals of the organization, succession planning, and retention strategies. Our coaching experts work one-on-one to assist leaders to reach their highest potential by working with them to resolve daily issues and integrate new behaviours. Through the use of regularly scheduled telephone coaching sessions, our coaches help executives and aspiring leaders build a path to success without the high cost of travel or absence from the office. Executive Coaching Leadership Coaching Looking for help with a current workplace issue? Email or call us anytime Contact Us

Discover the power of FSEAP's therapist-led Guided iCBT by MindBeacon. Experience effective Guided iCBT coaching to help with sleep, anxiety, panic, depression, PTSD and more today. GUIDED iCBT MindBeacon's Programs for FSEAP Employee Assistance Counselling Guided iCBT WorkLife Supports Well-being Resources EMPLOYEE ASSISTANCE & WELL-BEING SUPPORTS Therapist Guided-iCBT MindBeacon’s Therapist-Guided iCBT Program is an online mental health solution. The program is therapist-guided, internet-based Cognitive Behavioural Therapy (iCBT) delivered privately and securely through our online platform. With iCBT, each client is paired with a dedicated, registered mental health professional for the duration of treatment. This pairing is designed to ensure that each client has access to a customized treatment plan in order to achieve the best possible outcomes. The program provides tailored iCBT therapy for mental health concerns, such as: Managing stress Posttraumatic stress Coping with chronic pain Social anxiety Coping with chronic illness Panic Health anxiety General anxiety and worry Managing alcohol use Depression Building better relationships Tackling insomnia Returning to work Every Guided iCBT program is personalized and unique. Learn More Please note that not all employers or organizations purchase the same service options for their EFAP benefit. Eligibility for services may be easily confirmed by contacting one of our toll free numbers or submitting an online request .

Resources for Managers Guide Facilitating a Safe and Respectful Workplace Canadian HR Reporter, Canadian Occupational Safety, The Conference Board of Canada Guide Download the Guide Handbook Toward a Respectful Workplace: A Handbook on Preventing and Addressing Workplace Bullying and Harrassment WorkSafe BC Handbook Download the Handbook Guide Mental Health in the Workplace--An Accommodation Guide for Managers and Staff Canadian Mental Health Commission (Ontario) Guide Download the Guide Guide Suicide Prevention in the Workplace Mental Health Commission of Canada Guide Download the Guide Article Burnout: What Leaders Must Know and What They Can Do To Support Employees CEO Health + Safety Leadership Network Article Go to the Article Guide A Manager's Guide to Suicide Postvention The Workplace Postvention Task Force of the American Association of Suicidology... Guide Download the Guide 1 2 3 1 ... 1 2 3 ... 3 Fresh Featured Videos 1 2 3 1 ... 1 2 3 ... 3 Featured Videos

Read FSEAP's website disclaimer outlining limitations of liability and clarifying that all content is provided for general informational purposes only. DISCLAIMER Disclaimer The information contained in fseap.ca is for general information purposes only. The information is provided by FSEAP Canada and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of FSEAP. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, FSEAP takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. Third Party Links Disclaimer The Site contains links to third party web sites. These links are provided solely as a convenience to you and not as a guarantee, warranty, or recommendation by FSEAP Canada of the services, information, content and/or data on such third party web sites or as an indication of any affiliation, sponsorship or endorsement of such third party web sites. FSEAP Canada is not responsible for the content of linked third party web sites and do not make any representations or warranties regarding the privacy practices of, or the content or accuracy of materials on, such third party websites. If you decide to access linked third-party web sites, you do so at your own risk. Your use of third-party websites is subject to the terms of use for such sites.

Empower your managers with FSEAP’s Supportive Workplace training—on-demand, self-directed certification to build knowledge and real-world skills for promoting mental well-being. Help leaders recognize and address low mental health, foster supportive cultures, and enhance productivity in your organization. THE SUPPORTIVE WORKPLACE Workplace Solutions Workplace Training Training Programs The Supportive Workplace Manager Supports Management Consultations The Supportive Workplace Well-being Strategies Leadership Coaching Workplace Supports Critical Incident Response Management Referral Specialize Workplace Interventon Mediation/Conflict Resolution Substance Abuse Professionals Services Wellness Challenges The content on this page is currently available in English only, a French version is under development. This program is currently available in English only. WORKPLACE TRAINING The Supportive Workplace Empower your managers to build a supportive work environment that promotes mental well-being providing them with the knowledge and skills to recognize and address the signs of low mental well-being in the workplace to effectively promote employee mental health and work productivity. FSEAP offers on-demand, self-directed certification training to help managers develop the knowledge and 'real world' skills to promote a supportive culture for mental well-being in your workplace. Promoting Mental Well-being in the Workplace On-demand Learning and Certification for Managers Designed Specifically for Front-line Managers Unlike other mental health training programs that teach general mental health information, The Supportive Workplace course has been designed specifically for front-line managers and supervisors dealing with employees daily and their daily struggles and challenges. This seven-module online course offers insight, tools, and best practices to recognize and address the signs of low mental well-being in the workplace to effectively promote employee mental health and work productivity. After completing this course, managers will be able to: lead an effective conversation on mental health-related issues, identify suitable ways of support if one of their employees is experiencing a mental health problem, practice self-care to meet their own needs, and apply long-term interventions to create a supportive and psychologically safe workplace environment. Learn more What You Get Seven learning modules that deliver all the knowledge and skills needed to be a more confident and skilled leader capable of supporting employees’ mental health and well-being. (7-9 hours to complete at the learner’s own pace). On-demand Videos to guide learners through seven modules of self-paced learning Interactive exercises, scripts, and quizzes to maximize the learning experience and skill-building Downloadable workbook to follow along and take the learning back to the workplace Certificate of completion to formalize and share 12 months access to the course to refer back to and solidify learning How will The Supportive Workplace benefit my workplace? Managers are on the front lines of today’s mental health crisis and are the cornerstone of any workplace mental health strategy. Empower your managers to build a supportive work environment that promotes mental well-being providing them with the knowledge and skills to recognize and address the signs of low mental well-being in the workplace to effectively promote employee mental health and work productivity. Every workplace continues to grapple with the effects of the pandemic, stress and burnout, and remote, hybrid or at-work work scenarios. The strain on employees will continue to compound and affect their mental health. Your managers are the first line of support for your employees. If you can help people when they’re struggling and feeling their worst, then they’ll stay and be fully engaged and productive when they’re back at their best. With The Supportive Workplace Training, your managers will be able to more effectively support their teams, reducing the potential for absenteeism, presenteeism, and disability. Download a Brochure (Organizations) Download Brochure (Managers) Pricing For individual learners: Your investment for The Supportive Workplace Program $299.00 CDN. 1x Payment Group learner options: Group size: 6 - 15 Price per seat: C$284.00 (5% Discount) Group size: 16 - 29 Price per seat: C$269.00 (10% Discount) Group size: 30+ Price per seat: C$254.00 (15% Discount) If you are a leader/HR Manager looking to purchase multiple registrations for an organization, contact us . Contact us Brought to you by FSEAP Your partner in workplace health. The Supportive Workplace was developed by a team of FSEAP’s top counsellors, mental health consultants, and learning design professionals. When it comes to supporting the mental health of employees in organizations across Canada, no one has more experience than FSEAP. For over forty years we have been working with leaders, managers and employees just like you in diverse Canadian workplaces, helping them address their mental health concerns so that they can be their best at work, and at home. As a provider of employee and family assistance programs and workplace mental health programs and interventions, we understand the needs of managers and employees alike when it comes to mental health. The Supportive Workplace program originated as an in-person workshop series - one of our highest rated programs - that has now been expanded and optimized for flexible, accessible, self-paced online learning. You now have access to our best proven models, strategies, and tools for supporting your team’s mental health, all included within The Supportive Workplace course. Want to explore other workplace mental health training options for your team or organization? Explore FSEAP Workplace Training

Explore FSEAP's Wellness Challenges, including the LIFT Session—a preventative digital wellness program designed to promote healthy, happy, and engaged employees. Achieve higher physical activity levels, boost employee satisfaction, and increase participation with proven workplace wellness solutions. WELLNESS CHALLENGES Solutions for your workplace. Workplace Solutions Workplace Training Training Programs The Supportive Workplace Manager Supports Management Consultations The Supportive Workplace Well-being Strategies Leadership Coaching Workplace Supports Critical Incident Response Management Referral Specialize Workplace Interventon Mediation/Conflict Resolution Substance Abuse Professionals Services Wellness Challenges WORKPLACE SOLUTIONS LIFT Session Preventative digital wellness built for organizations to have healthy, happy, and engaged employees. Workplace Wellness Challenges LIFT Session Wellness Challenges are tailored challenges for organizations built to keep employees excited and more engaged. These team-based, company-wide challenges make it fun to get active. Participants can work out anytime from anywhere, regardless of their fitness level or access to equipment. Considering that everyone is different, employees can participate in the challenge in different ways - like walking, cycling, yoga, and more! Participants can challenge colleagues and share their journey on a private company feed and private group chats while collecting points. The social feed allows for company-wide and team-based interactions to help motivate, engage and connect employees. Employees accumulate points for every minute of activity rather than performance-based metrics. The key is to enable the intent to move! LIFT provides data on participation, usage, and employee feedback to organizations, enabling them to prove the service is achieving its intended goals! Organizations who launch turnkey LIFT session challenges and follow our Best Practice Guide achieve these results: 184% of recommended weekly physical activity 276 minutes of weekly activity per employee 92% employee satisfaction with the desire to participate in another challenge 39% average employee participation Contact your FSEAP account manager for more information. Looking for help with a current workplace issue? Email or call us anytime Let's talk.

FSEAP offers specialized workplace supports including conflict resolution, mediation, critical incident and trauma support, and management referral programs. Help your organization and employees function at their best with confidential, professional interventions designed to address challenging workplace situations, aid in recovery, and restore productivity. WORKPLACE SUPPORTS Solutions that keep organizations and their employees functioning at their best. Workplace Solutions Workplace Training Training Programs The Supportive Workplace Manager Supports Management Consultations The Supportive Workplace Well-being Strategies Leadership Coaching Workplace Supports Critical Incident Response Management Referral Specialize Workplace Interventon Mediation/Conflict Resolution Substance Abuse Professionals Services Wellness Challenges WORKPLACE SOLUTIONS Workplace Supports FSEAP offers specialized solutions to assist organizations in addressing specific employee, team, or workplace issues that can interfere with performance, productivity, and engagement. Our specialized solutions are designed to assist with mental health, addictions, change, workplace conflict, leadership development, and overall workplace wellness and resiliency. Traumatic workplace events Workplace change Workplace conflicts Performance concerns Substance mis-use or addictions Critical Incident and Trauma Support No one can predict when a traumatic event or critical incident will strike in the workplace. Having Critical Incident Response (CIR) services in place following a traumatic event is a helpful means of supporting employees in regaining their ability to function normally. FSEAP has been at the leading edge of critical incident response in Canada for decades and has developed deep resources in this field. We offer critical incident response using the principles of psychological first-aid. Rooted in best practices, we support individuals, teams, and organizations during crises and traumatic events. From the first point of contact, we support the recovery of your organization, employees, union members, and dependents 24 hours a day / 365 days a year. Immediate Telephonic Support--Managers, unions, or human resource professionals often benefit from assistance with managing workplace crises. When something happens that concerns you or your employees, call us. We're here to provide immediate and knowledgeable telephonic support. Onsite Trauma Response --Organizations of all sizes count on us to provide immediate onsite services for situations that are potentially disruptive for workplaces, large and small, including robbery, death, suicide, challenging events in the communities in which we work, and layoffs. Ongoing Consultation --From the first point of contact to internal resolution, we support managers, employees, union representatives, union members, and dependents 24/7 through personal or workplace crises. Critical Incident Response Looking for help with a current workplace issue? Email or call us anytime Contact Us Management Referral Program The Management Referral Program is for those customers wanting to address employee performance issues that have not been responsive to supervision and organizational interventions. FSEAP Management Referral Program services include workplace consultation and support for managers, EFAP intervention services for the referred employee, case management, and follow-up. Specialized Workplace Interventions FSEAP offers on-site clinical support during times of organizational downsizing or layoffs, major change, transition initiatives, or as a follow-up to traumatic or unsettling events. Some of the services we provide include: Group or team interventions One-on-one interventions 24/7 telephonic support for managers to diffuse any situation Mediation & Conflict Resolution Unresolved conflict can severely affect workplace communication, work performance, and employee job satisfaction, and as a result, be costly in terms of lost productivity. Our Mediation and Conflict Resolution Service is a professional and confidential service designed to assist employees with resolving conflict in the workplace. Conflict is a common occurrence, but unfortunately, resolution can be difficult, especially if the parties involved have a personal stake in the outcome. Tempers can flare; hurt feelings can inhibit meaningful communication; people can say things out of anger and frustration that they may regret later. FSEAP offers mediation services to assist employees in resolving conflict in a respectful and productive manner. Management Referral Mediation/Conflict Resolution Specialize Workplac Interventon SAPs Substance Abuse Professional Services Substance abuse in the workplace can be hazardous, leading to increased risk of injuries or accidents. An employee's judgement, perception, motor coordination, alertness, and emotional state can be negatively impacted by problematic substance abuse while at work. Additionally, the after-effects of substance use, such as hangovers or withdrawal, can have a detrimental effect on job performance. For employees in safety sensitive positions, the risks of substance abuse at work can be deadly. We have a dedicated, highly specialized, and qualified Substance Abuse Professional services (SAPs) team, including centralized coordination with a master’s level addictions specialist. Whether dealing with a U.S. Department of Transportation (DOT)-regulated or non-DOT-regulated organization, our SAPs use standardized assessment tools to ensure that employees with substance abuse disorders are identified quickly, receive referrals for appropriate treatment, and that all safety, legislative, and policy requirements are met. We have access to a network of facilities across the country, but are not affiliated with any facility or treatment centre, to ensure our customers’ employees are matched with the services and facilities most appropriate to meet their needs. Workplace Management Consultations From dealing with sensitive employee issues, performance management concerns, policy development, workplace conflicts, or employees with mental health concerns, our Workplace Consultants are available to provide real-time advice and guidance to help managers or people leaders address critical personnel concerns. Management consultations are ideal for helping organizations of all sizes support their people leaders in addressing challenging individual or team situations with increased skill and confidence. Explore our Manager Supports Manager Consults Up